Archive | August, 2015

Vendor Review

Two Fish has needed a few fixes and we have performed many upgrades over the past two years.   Here is how we rank the subsystems’ providers after-sales support.  This is not a representative poll so we would like to hear from others on their experiences with marine manufacturers.

Harken (winches, blocks, main sail cars)

Harken

Harken

We had a bent stripper and damaged jaws in the early days of Two Fish.  The company was very helpful via email on diagnosing the problem and getting the parts ordered.  Their inability to  ship to Brazil, not uncommon for companies, is the only thing that holds them back from a perfect score.  In Florida we upgraded the main sail cars and Harken was very helpful in recommending the correct combination of parts.

Score 9/10

Selden (rigging)

Selden

Selden

 

Selden pro-actively replaced our original Reef Lines, including arranging for a rigger in Trinidad to come aboard. They also pro-actively adjusted the angle of our furler. The president of Selden USA has been super-responsive in answering our questions on worn out parts and rig questions.

Score 9/10

 

Quick  (water heaters, capstan)

Quick Windlass

Quick Windlass

We have worked with Quick on problems with our chain counter (installation issue).  Quick USA are quick to respond with very thoughtful answers.  They got us a spare sensor and magnets as we debugged a problem which turned out not to be Quick’s fault.

Our second interaction with them was to buy new hot water heater release valves.  The current valves leak a small amount of water as tank pressure increases.  The replacements were easy to order.

Finally we got plenty of quick replies helping us change our gypsy, actually wildcat, to accommodate the new G43 chain.  We decided to install 80 meters of 5/16′ (8mm) G43 chain which requires us to change the wildcat.

Perfect service but not perfect pressure valves prevents a 10 out of 10.

Score 9/10

KVH

KVH

KVH

The KVH is our source for internet while at sea.   This technology could be very complicated but between Gail’s huge brain and KVH’s great customer service, the unit has been easy.  On delivery of the boat the unit was not activated properly so we had to call KVH.  They emailed us the solution but we did not act on it as we were busy with other things.  Two days later they emailed us asking if we had problems since they had not seen us on the network.  Wow, that is follow up.  Since then we have worked with them on missed software upgrades because the unit was off while transiting the US East Coast.  Again, they were efficient.   KVH can remotely control the satellite unit when in need of service so you never need to find a local dealer.

Score 10/10

Sea Recovery

Sea Recovery

Sea Recovery

We were shocked at how bad the experience with this company was.  They do not have a dealer network in Brazil or maybe anywhere.  When a dealer did board, they spent half the time complaining how they hated the company and the other half asking me how the unit worked.  The dealer even emailed us 6 months later asking for help having his bill paid by Sea Recovery.  They were not open about a known problem with the water maker that would have saved us hours of headaches.  In their defense, the main office in the US did work hard at times trying to help, but still not enough.    This low score could have been lower.  Since our fix, the unit has run like a dream.

Score 3/10

Furuno

Furuno

Furuno

The best way to get service from Furuno seems to be via their forum where Johnny Electron will usually give timely responses. (Johnny was helpful with questions about velocity made good and velocity made course)  Furuno is always at the boat shows with some helpful people who answered our early questions.  (How to turn off the fish finder or fix a stuck button on the autopilot).

Furuno, however, fell down in the early days of the TZ Touch units.  They had a major glitch in the map distribution web site which was producing corrupt files.   The plotter would crash or freeze once a day.  We felt Furuno was denying this issue which affected 100% of the Antares.  Finally, Furuno realized the source of the problem, but did not publicize it properly.  Unit working 100% now but still a bit irritated with their piecemeal service.

Score 5/10

Fusion Stereo

Fusion

Fusion

After owning the boat for a year, we got around to investigating why the stereo had a strange orange bar appearing occasionally on the screen.  A quick email to Fusion, and they informed us that they would fix the unit.  I told them I was a full time cruiser and could not afford the time for the turn around.  We brokered a deal where they would send a new unit and charge the credit card until the old unit was returned.  The process was good but could have been smoother.

Score 8/10

Vesper AIS

Vesper

Vesper

We have never fixed something with a kitchen pot but that was the advice Vesper gave us to block the AIS’s antenna for a proper software update.  The advice worked like a charm.  The company is in NZ so plan on working on the unit at night to reduce the turnaround time.   Friendly staff, but when will the anchor alarm upgrade be released?

Score 9/10

 

Onan

Onan

Onan

Companies can deliver service from headquarters or from a dealer network.  Electronics are easier to do centralized while bulky stuff like engines tend to be better served by a network.  A strategy of neither will fail for sure.  Emails to Onan central will get a response of please seek advice from a dealer.  But Onan dealers are hard to find, and the dealers do not seem to have experience with the product.  Our Onan has been running well so that is very good news but the service is skimpy at best.

Score 4/10

Volvo

Volvo

Volvo

Volvo also follow Onan in a dealer network strategy but they actually have plenty of very well trained dealers. It is worthwhile to get the shop manual for the Volvo engines to better understand their construction.  Volvo parts and service centers are not that hard to find with a bit of planning.   I would score them higher if the Volvo headquarters helped, but their dealers are strong.

Score 7/10

Spinlock

Spinlock

Spinlock

They sold us our auto inflation vests and our line clutches.   The vest side of the business has offered much help on replacement cartridges and other questions.  But the clutch side of the business was not helpful in our questions about the always open feature.

Score 6/10

 

Victron

Victron

Victron

We have had a few chances to talk with Victron about the solar charger, the inverter charger and the possible installation of a transformer for cruising in Australia.  They quickly replaced our broken solar charger and did not require us to mail the broken unit back to Victron.  The service was speedy and done via email, my favorite.  I wish I had sorted that problem out much earlier.  They also have some tech support folks that can really go the extra mile and advise us on plans to make the boat 220 volt prepared.   They do not have a dedicated support network, but the electricians who we have come aboard start by reading the manual.

Score 8/10

Winslow

Winslow

Winslow

Our salesman was responsive and helpful when the check was being written. Since then, we discovered that Winslow only services liferafts in the US. Perhaps he could have alerted us to this when we told him we were sailing from South America? What liferaft company doesn’t have a rep in the Caribbean. When I emailed him, he would not respond and when I called the company they were less than helpful. Since liferafts should be tested every few years, make sure you know your manufacturer’s service areas before you buy.

Score 0/10

Brownies

Brownies

Brownies

The diver compressor folks are located in Fort Lauderdale.  They have done a modified version of a common German dive compressor.  It is fairly technical stuff so I would not ask many folks to work on the system.  Our initial unit had a faulty 3 phase motor.   Brownies came to the boat multiple times and finally solved the problem.  The machine has been reliable since then but Brownies stuffed me with part of the fix-it bill.  Great service, but a hefty hit to the wallet lowered the score.

Score 6/10

Antares

Antares

Antares

The only help network that is 24 hours.  The presidents of the company will reach out with almost any type of help they can offer.    The topics are not limited to their product but also seamanship, must see places to visit and food advice.  Many boat builders after sales service is limited to “their” part.  Send you off to fight with the electronics firm on your own.  Antares stands behind the whole boat long after the warranty is over.

Score 10/10

 

Cartageña

After reintroducing ourselves to our wool clothing in Bogotá, we were looking forward to returning to sea level and the warm breezes of the Caribbean. I was expecting a continental version of some of the islands we visited this summer, but instead I found a place more redolent of the Brazilian ports we visited last year. The buildings and streets of the old town have a similar colonial feel to Recife and Paraty and the winds of the open ocean are evident in the bent palm trees along the shore.



I am fairly sure that true Cartageñans only enter the centro histórico when distant cousins are visiting, but we enjoyed being immersed in the touristy streets and museums. Pedro de Heredia founded Cartagena de Indias, (as opposed to Cartageña, Spain) in 1533, overtaking a Carib settlement. For many years, Spanish Galleons transported Peruvian and Mexican gold from

Hotel is a converted monastery

Hotel is a converted monastery

El Torre del Reloj

El Torre del Reloj

Cartageña to Spain. Columbia’s answer to the Erie canal was the Canal del Dique, which connects Cartageña to a major inland River. In advance of our visit, I started reading One Hundred Years of Solitude, a fantastical novel by Cartageñan Gabriel Garcia Marquez. The nobel prize winner has an accessible style, which I enjoyed. The lives of his characters are interwoven with strange visions such as a woman who eats dirt and worms, butterflies forever following a visitor and a few instances of a bit too high a genetic relationship in their progeny.

The walled city is a bit tough to navigate. The names on the street corners didn’t coincide with the paper map, Google maps, or Apple maps. We ran out of options. Fortunately, the area is small, and if you walk around in enough circles, eventually you will pass the building you are looking for. We visited The Museo Naval del Caribe. The exhibits looked interesting but all of the explanations are in Spanish and Rosetta Stone failed to cover the vocabulary of the great Columbian Naval battles. There were some short movies covering life aboard a battleship. It is always interesting to see the parallels between life aboard big and small ships; their anchor s just happen to be a bit bigger than Two Fish’s.



The Museo de Arte Moderno de Cartagena de Indias, was an easier place to visit, as interpretations of art in any language go over my head. One of the rooms was devoted to Enrique Grau, a Cartageñan artist, born in 1920.


The fascinating part was how varied his work was, both the mediums and subjects.

The final museum we visited was the Museo del Oro Zenú, a smaller version of the one we missed in Bogotá.

Weave pattern

Weave pattern

Gold Statuette

Gold statuette

Relics from the Zenú dated back over 2000 years and were amazingly intricate. As you might imagine, a gold museum required an armed guard and a vault door. “Solo diez minutos,” the guard told us. The Naval Museum needed no such security.



After being

Easter Island?

Easter Island?

steeped in culture and food for a few days, we decided it was time for a bit of exercise, and headed to Bodytech in the modern,

Bocagrande section of town. The mall also contains a wonderful salad spot and a multiplex. Holá Mission Impossible!
The mall display corner shows an example of the Moais we will be visiting on Easter Island next week. Perhaps we should skip the long flight and take our selfies here?


Grenadines, the Islands

Typical day?

Typical day?

May 5-18, 2015

After leaving St. Lucia, we sailed past St. Vincent and headed towards Bequia, the northernmost Grenadine. The 70 mile sail consisted of about 15 miles in the lee of St. Lucia, 20 miles between the islands, 20 miles along the coast of St. Vincent and another 15 miles through the current and waves towards Bequia. Despite the photos, Caribbean sailing is not the flat water downwind paradise that I had imagined. Even after we reached Martinique, we had more than our share of sailing to windward with varying amounts of current and waves against us. We have been told that this has been a particularly windy season, but I think in general, 20 to 25 is the expected wind at any time. Since it gets a bit annoying for me, I tend to be at the helm

Calm seas - Gail at helm

Calm seas – Gail at helm

along the lee of the island, while Jason helms the more open sea passages.

 

As we approached Bequia, Two Fish and Jason were thrilled to see Kenmore Henville  motor up in his dinghy to take some photos. This was at the point where I thought our sails should be coming down. Never mind, it was only blowing a consistent 30 knots. Most impressive was Kenmore’s ability to handle the camera and the dinghy with Two Fish barreling down on him.

Dive Bequia

Dive Bequia

Bequia shops

Bequia shops

Once we got into the harbor, we found a spot near Princess Margaret Beach. We weren’t too happy with the anchor set but stayed there anyway. The highlight of our stay was a small model boat museum, staffed by a boat builder. He escorted us through all of the models and photos, reliving his past. It was a great island for walking and looking at the various businesses. We even found a store with fresh lettuce. “Where is your lettuce from?”, I asked. “Miami,”, the woman responded.

[flat_divider]

Another Job for Jason

Another Job for Jason

Local bookstore

Local bookstore

On the third day, we went to shore so I could read my book and drink coffee while Jason went for a scuba dive. As we tied up the dinghy, he said “Keep an eye on Two Fish, in case she drags.” Thank you – there went my relaxation for the morning. After a third night of anchor anxiety, I said to Jason that we should either find a new spot, or leave. We weighed anchor and headed to Mustique.

 

Oil Spill Drill

Oil Spill Drill

Tribute to Colin Tennant

Tribute to Colin Tennant

Mustique is a bit like a theme park. All of the fancy houses are spread around the island, but every once in a while you walk down the wrong road and end up behind the scenes at the workers’ quarters or the golf cart repair lot.  Once you get beyond the first level, there are great paths and roads for hiking and the harbor is enjoyable. The day that we arrived, the harbor employees were conducting an oil spill drill. It was good to see how serious they were about containing any accident and I am sure they hoped they would never have to use their skills. A few of the Grenadines are owned by individuals, which is a bit tough to get your head around. Mustique was purchased in 1958 by Colin Tennant, who turned it into a party spot for the rich, royal and famous. Mick Jagger and Princess Margaret were noted visitors. It is now owned by the Mustique corporation and is a bit less of a party spot.

On our first hike, we noted some red rings around several trees and figured the rings were marking the path. A bit later, we read the sign that noted that the trees were red rings were maniocheel trees, extremely poisonous to the touch. Good thing we didn’t hug the trees. Besides the hiking, we had a fun afternoon watching local cricket and Jason had what he considers to have been his best Caribbean Roti at Firefly. I had the flying fish sandwich.

Elpis

Elpis

Looking forward to our return

Looking forward to our return

One of Jason’s favorite pastimes is helping boats tie up to mooring balls and docks. Mustique was no exception as Jason kept an eye out for candidates. The bonus is that we often meet some very nice people. Here Jason helped Elpis tie up and we hung out with Umberto and Anne for a few days, visiting the Cotton House and talking boats. Umberto is a guitarist but he has circumnavigated solo and is just as eager to talk boats as music.  Anne is the best-dressed boat crew I have seen. She claims that they left Europe so quickly that she didn’t have time to buy boat clothes. Many boaters complain about Mustique because they are only passing through for a night and the mooring balls are charged in increments of 3 nights. We stayed through two cycles! I am looking forward to returning.

Great spot for a swim

Great spot for a swim

Dinner at Union

Dinner at Union

Ready, set, go

Ready, set, go

Next stop was Chatham Bay on Union Island, at the foot of the Grenadines. It is an interesting bay; every two or three minutes, a howling wind tears through the bay. Then it stops. Then it starts. You get the picture. It is also far from any town but has a few restaurants, all vying for your business. We were there for several days and discovered that as long as you patronize a place once, they stop bothering you. Jason enjoyed paddling the harbor every evening, until the French boats showed up with their unclothed crew. It has been a surprise to us that many upper-middle-aged Europeans enjoy wandering around their boat in the buff. As soon as the anchor is “set”, off comes the Speedo for a walk around the boat.

Ride was a bit bumpy, hence the focus issue

Ride was a bit bumpy, hence the focus issue

Walk home from Clifton

Walk home from Clifton

For our trip into Clifton to check out, we got a ride from one of the businessmen. The car was a decomposed Volvo-who needs floorboards? It was a nice town, but the harbor looked crowded and rolly, so we were glad that we had chosen to anchor at Chatham.  We walked home, and passed by our namesake guest house, but did not go in.

After a few days of peaceful floating with bouts of gusts, we decided to move on, so we prepared for a sail South towards Carriacou.

Chatham Bay

Chatham Bay

Bogotá

“Hello … um I mean … Hola”, Gail spoke into the hotel phone as we were woken by a 5 am call from the concierge.   The caller asked “Had we been looking for the pharmacist?”  Gail curtly replied “Wrong room”.  This mistake phone call played into my preconceptions of drug-filled Colombia but the next three days would show me another country.   Embarrassingly, most of my understanding of Colombia comes from watching Gail’s favorite situation comedy “Modern Family,” so I had plenty to learn.

Politics

The country is full of oxymorons such as peace activists involved in gun crimes.  Or, rich communist politicians.  Or, closely allied governments funding the Colombian rebels.  Or, philanthropist drug lords.  Or, a mayor of Bogotá who is an ex-Guerilla. Because modern Colombia is complex, Colombians seem to be comfortable looking at a problem that does not have an easy solution.  The small group of Colombians we met seemed more interested in politics than people I encounter in the US.  This gave me hope; however, some of the crime stories seem to indicate there is a long way to go.  We have been told horrific crime stories that I hope have been embellished over time.  The car jack genre usually involves a cab driver and partners who blow drugs on the victim which causing them to enter a defenseless state.  Cognizant enough to know their bank pin code, they are driven to an ATM, but have no memory in the morning.  Our well-meaning hosts would tell us varieties of these stories to keep us safe but also to express their frustration.  Colombia seems to have been in this unfortunate state since 1948, when the Liberal leader, Gaitan, was assassinated by the Conservative government.  The largest and most infamous guerrilla group is FARC, with which the government is trying to broker a peace agreement after 60 years of civil war.  The road to peace seems bumpy as the leadership are juggling their desire for peace with the ability to absolve FARC of the violence. The only more stubborn civil war is currently in Papua New Guinea.

 

Bike Tour

There is no better way to explore a new city than on a bike tour.  Fortunately, we stopped frequently during the 5 hour trip, as the high altitude was making me short of breath.  We gorged on foreign fruits with names that seemed to all start with G; many claimed to be aphrodisiacs.

We pedaled through the red light district.  We stopped at a coffee shop and a chocolate shop which are musts in Colombia.   Gail, and a few other chocaphiles on the bike tour, gave the chocolate a failing grade.   Nobody partook of the odd refreshment of crab drink – yes, crabs pulverized in a blender. We visited cemeteries, statues of great Spaniards, memorials to revolutionaries, murals for the displaced farmers and half a dozen outdoor peace paintings. We saw some jugglers, entertaining cars who were stopped at a light.

Street Performers from Two Fish on Vimeo.

Navigating the streets was exciting as we fought with cars and motor bikes for space while avoiding large potholes.  Our enthusiastic leader had poor traffic sense and a meandering style which lead to a bit of chaos amongst his flock.  However, no one fell off their bikes despite the gears and brakes being of questionable quality.  My wheels were slightly bent so the brake would only engage at the bent portion of the wheel and with a strong vibration through the bike frame.  With vigorous application of the brake the bike would stop violently; this was tested several times as fellow riders seemed to keep popping up in front of me.

 

Not Your Average Emerging Market City

I enjoy cities like this that are growing. Bogotá seems proud of its heritage while also embracing change.   We were shown two examples that brought their into strong contrast.   The bull fighting stadium carries a tradition some Colombians find important to their Spanish heritage.   The current mayor closed the stadium months ago because of the cruelty to the bulls.   To add to the complexity, the bull fighters have joined forces with socialists sueing the city for barring their right to work.  Another strange association we were shown was a Catholic church with an abortion clinic on the side buildings.


Colombian Rapper from Two Fish on Vimeo.

 

Bogotá Rhythm

Bogotá’s streets are mostly arranged in a grid, with Calles running East-West and Carreras running North-South, making it easy to navigate.  A street address in Bogotá is very precise and offers much data as to the location. Calle 11 # 4-41, translates into Calle 11 near the intersection with Carrera 4, 41 meters from the intersection .  It is almost a Lat/Lon, London city planners are you listening?

We have enjoyed walking the city by daylight.  There is plenty of street art, commemorating important events. We also went to the Mercado de las Pulgas, which any Northern Californian will tell you is a flea market. We bought some Habas for a snack. You might know them as dried fava beans. We were told that world class cyclist Nairo Quintana claims to get his strength from these.

The statue of La Pola, commemorates a heroine of the Independence movement, Policarpa Salavarrietta. Bavaria breweries introduced a beer, La Pola, to celebrate the 100th anniversary of Columbian independence. Since some time after that, pola has become slang for beer in Columbia.

 

Museums

Bogota hosts several museums with collections from history to gold but my primary goal was the Botero Art Museum.  I get Botero and Lipchitz confused.   The fourth photo is a sculpture I visited as a child in Philadelphia.  Lipschitz is older than Botero and my theory is that Botero drew inspiration from this sculpture.  Agree?

 

Ciclovia

Bogota is also known as being the first “car-free” Sunday city. In 1974, the mayor started the ciclovia and it has continued since then with every Sunday now being bike-free. We enjoyed the freedom to pedal and watch as most of Bogota seemed to empty into the streets.

Four days in Bogota is not enough but we liked the little we saw.  If you get a chance explore the town, your tastebuds will thank  you.

Relaxing in the room

Relaxing in the room

 

Bilge Pump

Rule Bilge Pump Break Down from Two Fish on Vimeo.

 

The more I learn about boats, the more I realize the marine industry is an industry of fear.  Preparation is prudent but frequently I find myself planning for extremely low probability scenarios.   Having a decent flood plan is not a bad idea.

How would Two Fish flood?

1)   Most likely candidate would be a failed hose or hose clamp.  We check for loose and rusty clamps frequently and  replace as necessary.  Hoses that contain hot engine fluids should be replaced before they deform.

2)  Much less likely would be if a thru hull fails.  Near each thru hull are a variety of wood and synthetic cones to fill any leaky point.  The speed at which water enters is not fast and the bilge pump can actually keep up with a failed thru hull.

3)  A failure of a fitting in a remote part of the boat such as under the port head or under the master bed.  Both of these areas did not have limber holes at construction.  We added these to allow a leak to flow back into the bilge.  The limber holes are fairly small so will allow small amounts of water to pass but will continue to keep some separation of space for the bulkhead.

4)  Hull failure due to impact would not be fun.  Our manual bilge pump and electric might not be enough.  I would try to use the engine’s raw water pump as well.  I think this scenario is unlikely.

The reason I took out the bilge pump is that it was mis-firing.  It frequently would cycle on and off as the sensor was getting confused even after cleaning it.  We bought the new model which has a sensor instead of a manual float.  But I have learned that the new technology also needs frequent cleaning.

The bilge on the Antares is not 100% dry.  The air conditioning condensation and hot water heater overflow deposit measurable water in the bilge after a few days.  Old salt water pumps for the Volvos can also leak into the bilge.  The Volvo pumps were replaced while in St. Martin.  Another source of water in the bilge occurred only once in huge seas. Water came into the bilge via the pump exit despite the loop.  If we encounter nasty seas again, I might close the seacock and turn off the pump.  The bilge manual states clearly that there should not be a check valve to prevent water coming into the boat.